Digital Odyssey

process, technology Caroline Adams process, technology Caroline Adams

The Next Big AI Opportunity: Developer Experience

For years, the conversation around AI has been dominated by big, sweeping promises—transforming industries, revolutionizing work, and driving exponential efficiency. But as McKinsey’s latest State of AI report highlights, the companies actually seeing bottom-line impact aren’t the ones dabbling in pilot projects. They’re the ones actively rewiring their workflows to embed AI at the core of how they operate. And where is this happening fastest? Developer Experience (DevEx).

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process, technology, people Caroline Adams process, technology, people Caroline Adams

The Broken Workflow: Why Your Business Isn't as Efficient as It Could Be

Does this sound familiar? You spend your day jumping between different applications, searching for information scattered across email threads, spreadsheets, and shared drives. You're constantly chasing updates from colleagues, struggling to keep track of project progress, and feeling like you're drowning in a sea of manual tasks. You know there has to be a better way, but you're not sure where to start.

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people, process, technology Caroline Adams people, process, technology Caroline Adams

Back in the Saddle: A Deep Dive into Developer Experience, Change Management, and the Power of JSM

It's been a while since I've put pen to paper, or rather, fingers to keyboard, in this way. But after some time away, I'm back and more excited than ever to share my passion for a topic that's near and dear to my heart: Developer Experience. And I'm not just back with a single post; I'm kicking off a long-running series dedicated to exploring the multifaceted world of DevEx, and how it intersects with change management, software development, and operations.

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people, process, technology Caroline Adams people, process, technology Caroline Adams

Ever-Boarding: A Strategy for Remote and Hybrid Success

It's the start of my day, and I've just brewed my first cup of coffee. Is it time to dig into deep work? Not yet. In an office, this would be when I'd wander to the break room, catch up with a colleague, and share a casual chat. So that's what I do, virtually. I scan the list of online colleagues on Slack and reach out to one I haven't connected with recently, "Coffee chat?"

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process, technology Caroline Adams process, technology Caroline Adams

CrowdStrike's Global Meltdown: A Lesson in "Speed Kills"

Yesterday, the world held its breath as CrowdStrike, a leading cybersecurity firm, accidentally unleashed a software update that triggered a cascade of system failures across the globe. Flights were grounded, hospitals scrambled, and even 911 services were disrupted in some areas. The culprit? A seemingly routine update that contained a critical flaw.

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people, technology Caroline Adams people, technology Caroline Adams

Ctrl+Alt+Oops! When User Experience Meets Sewing Machine Logic

Ever had a tech support call that left you in stitches? In the early days of dial-up internet, I fielded a call from a sweet southern lady whose "foot pedal" had stopped working. Turns out, she was using her computer mouse like a sewing machine pedal! 😂 This hilarious experience taught me some valuable lessons about user experience, the importance of humility in learning, and why we should never assume anything when it comes to technology.

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people, technology Caroline Adams people, technology Caroline Adams

The Unexpected Smile of Technology: AI's Potential to Surprise and Delight

The other night at IHOP, while pancakes steamed on the griddle, I watched my mother-in-law unlock her phone with a broad smile. Chuckling, I asked, "Having fun with FaceID?" Her laughter filled the booth, "I thought I had to smile for it to work!" We both dissolved into giggles, a reminder that technology often surprises us, sometimes in the most delightful ways.

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people, process, technology Caroline Adams people, process, technology Caroline Adams

Winning Friends and Influencing Operations: Dale Carnegie's Timeless Wisdom for Modernizing Digital Operations

In today's rapidly evolving digital landscape, modernizing operations is no longer a luxury, but a necessity. It's about more than just implementing shiny new technology – it's about empowering your people, fostering collaboration, and creating a thriving digital workplace. In this post, we'll delve into the timeless wisdom of Dale Carnegie, exploring how his principles of human connection and influence can be your secret weapon for navigating the complexities of digital transformation. Meet Sarah, an IT consultant who masterfully blends technical expertise with emotional intelligence, showcasing how Carnegie's teachings can revolutionize your approach to modernizing digital operations.

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technology Caroline Adams technology Caroline Adams

Drowning in Meetings? Andy Grove's Advice + Atlassian Hacks for Managing Smarter (Not Harder)

Let's be real, being a manager often feels like a never-ending circus act of juggling emails, meetings, and the occasional existential crisis. But legendary Intel CEO Andy Grove dropped some serious wisdom in his book, "High Output Management," and it's got me rethinking how we approach leadership.

Grove's big idea? Your success as a manager isn't about how much YOU do, it's about how much your TEAM does. That means your wins are directly tied to their wins, and your biggest impact comes from helping them shine. But with the daily grind of endless meetings, emails, and fire-fighting, how can we possibly make time for that kind of high-impact leadership? The answer lies in leverage and the smart use of technology.

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people, technology, process Caroline Adams people, technology, process Caroline Adams

Grove's Timeless Principles Meet the Modern Workplace

The modern workplace is undergoing a seismic shift. We're moving away from the traditional 9-to-5, office-bound model toward a more flexible, human-centric approach. But how can we navigate this changing landscape while ensuring our teams thrive?

The wisdom of legendary Intel CEO Andy Grove, as outlined in his book "High Output Management," and the forward-thinking insights of Atlassian's Dom Price offer a powerful framework for building a sustainable future of work that goes beyond mere productivity.

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people, technology Caroline Adams people, technology Caroline Adams

The Power of People at TEAM 24

The buzz of TEAM 24 wasn't just about new features or AI demos (though those were thrilling!). What truly stood out was the energy of connection – the Atlassian community, partners, and customers coming together in person after so long. It was a powerful reminder that even in a tech-driven world, change is ultimately a human endeavor. The most brilliant tools can't replace the relationships and collaboration that drive true transformation.

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people, technology Caroline Adams people, technology Caroline Adams

TEAM 24 Buzz: Rovo, AI, and the Future of Enterprise Search

Atlassian's TEAM 24 conference was packed with exciting announcements, but one that has the potential to be a game-changer is the unveiling of Rovo. While still in its early stages, Rovo promises a unified search experience across the entire enterprise, powered by cutting-edge AI capabilities. This goes beyond simply finding that elusive document faster. Rovo has the potential to revolutionize how we address one of the biggest challenges of remote work: knowledge accessibility and breaking down information silos that can stall progress and hinder collaboration.

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technology Caroline Adams technology Caroline Adams

Streamline Change with Atlassian: Confluence, Atlas, Jira – Your Dream Team

Change management often feels like herding cats: too many moving pieces, endless emails flying, and that constant question of "is this the latest version of the plan, or...?" The right tools can be the difference between chaos and a smooth transition. If your company already uses the Atlassian suite, you're unknowingly sitting on a change management powerhouse. Let's dive into how Confluence, Atlas, and Jira can work together to streamline those complex changes and help your teams thrive.

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process, people, technology Caroline Adams process, people, technology Caroline Adams

Ditch the Duplicate Gear: Why Execs Need OKRs for Strategic Alignment

Imagine your team heads out on an epic camping trip. You've got the fancy gear, a killer destination, and even a shiny set of OKRs (Objectives and Key Results) to guide you. But here's the problem: Everyone packed in isolation, assuming they knew best what to bring. Now you're overloaded with three camp stoves, no matches, and somehow everyone forgot the bug spray. Welcome to strategic planning at way too many companies, folks!

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technology, people Caroline Adams technology, people Caroline Adams

My Digital Odyssey: From On-Prem Outlaw to Cloud Champion

Remember those old "Wild West" ads with tumbleweeds blowing by? That was my team at Good Technology a decade ago. We were the internal tools group – a bit stuck in our ways, more focused on maintaining our dusty software setup than embracing anything new. Boom. Enter me, a fresh-faced Scrum Master secretly tasked with shaking things up. Little did I know I was about to embark on an Atlassian adventure that would shape my career.

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